Welcome to the FAQ section of Private Selection Hotels & Tours. Here you will find answers to the most frequently asked questions about our experience offers, booking, payment, vouchers, the bonus program, special requests and useful information on travel preparation.
Our aim is to make your travel planning as simple and transparent as possible. If your question is not answered here, our team will be happy to help you personally.
Private Selection is a hand-picked collection of charming hotels in the Alpine regions of Europe. Our experience packages combine high-quality hotels with wellness, indulgence and active vacations.
Our offers include exclusive services and guarantee a simple, secure and transparent booking - with personalized service.
Yes. All details on prices for children, pets, rental bikes (incl. e-bikes), rental poles, rucksacks or charging stations for e-cars can be found on the respective hotel pagesWhy book via Private Selection?
Our offers include exclusive services and guarantee a simple, secure and transparent booking - with personal service.
Select your desired package on our website, enter your travel dates and follow the booking process.
The credit card serves as a booking guarantee. In many cases there is no direct charge.
Enter the voucher code online when booking or give us the code over the phone. The amount will be automatically deducted from the total price.
Log in with your user account and call up your points overview in the “My account” area.
You can use your points for certain rewards or discounts when booking. Details can be found in the bonus program section of your user interface.
Please reset your password or contact our support team. We will be happy to help you.
Most hotels offer secure charging facilities for e-bikes. You can find information on this on the respective hotel page.
Many of our partner hotels have e-charging stations. You can find an overview in the hotel details on our website.
