Welcome to the FAQ section of Private Selection Hotels & Tours. Here you will find answers to the most frequently asked questions about our experience offers, booking, payment, vouchers, the bonus program, special requests and useful information on travel preparation.
Our aim is to make your travel planning as simple and transparent as possible. If your question is not answered here, our team will be happy to help you personally.
Private Selection is a hand-picked collection of charming hotels in the Alpine regions of Europe. Our experience packages combine high-quality hotels with wellness, indulgence and active vacations.
Our offers include exclusive services and guarantee a simple, secure and transparent booking - with personalized service.
Yes. All details on prices for children, pets, rental bikes (incl. e-bikes), rental poles, rucksacks or charging stations for e-cars can be found on the respective hotel pagesWhy book via Private Selection?
Our offers include exclusive services and guarantee a simple, secure and transparent booking - with personal service.
Would you like to indulge yourself from head to toe during your stay at the wellness hotel and book treatments as well? To avoid disappointment due to fully booked schedules of masseurs and beauticians, we highly recommend that you reserve your preferred appointments with the hotel in advance.
You can find information on accessibility via the OK:GO emblem on our website. We will also be happy to advise you by phone and do our best to put together the perfect individual holiday experience for you.
Yes, all of our partner hotels are happy to accommodate special dietary needs such as vegetarian, vegan, lactose-free, or gluten-free meals. Please make sure to mention your requirements when making your reservation, using the designated comment field. For any last-minute changes, we recommend contacting the hotel reception directly.
Select your desired package on our website, enter your travel dates and follow the booking process.
The credit card only serves as a guarantee, it will not be charged.
Exception: In the case of non-refundable instalments, the amount is charged directly to the credit card and can no longer be refunded.
The credit card is only required as a guarantee and will not be charged.
Exception: In the case of non-refundable rates, the amount is charged directly to the credit card and can no longer be refunded.
Go to the homepage of www.privateselection.ch and click on ‘Your login’ in the top right-hand corner. Under Reservations, select ‘Continue to Login’ and log in with your e-mail address and booking reference code. You will now have access to your online booking.
Online booking: Please enter the voucher number and the value in the comments line. For technical reasons, the voucher cannot be deducted from the total amount. Please hand in the voucher at reception on arrival, the amount will then be credited to your bill on site.
Go to the homepage of www.privateselection.ch and click on ‘Your login’ in the top right-hand corner. For the bonus programme, select ‘Continue to login’ and log in with your e-mail address and password.
This allows you to keep track of your account balance at all times.
At www.privateselection.ch/bonusprogramm you will find a selection of attractive rewards, with details of how many points you need to order. Click on ‘Redeem’ to the right of the desired reward and the dispatch of the reward will be triggered automatically.
Please reset your password or contact our support team. We will be happy to help you.
Most hotels offer secure charging facilities for e-bikes. You can find information on this on the respective hotel page.
Many of our partner hotels have e-charging stations. You can find an overview in the hotel details on our website.
