What our guests say about us

A perfect stay with an amazing staff

Exceptional

We were very happy to stay with you we had a very pleasant time during the stay in your hôtel

This was our first time at the Ermitage. It exceeded expectations and we now plan to return annually. Having stayed in many luxury hotels across Switzerland, what sets the Ermitage apart is how thoughtfully it anticipates every aspect of the guest experience. The guided hikes Christian and Ruth are an exceptional addition that we have not seen elsewhere. A genuinely exceptional hotel that understands what makes a stay special.

Coming all the way from Australia we enjoyed the stay this beautiful Hotel and surroundings. We can highly recommend it.

Very good spot at Lake Lugano. Good facilities and atmosphere

Food was very well presented and a lot of effort went into providing such amazing food . Salted hot water pool was an absolute treat . Absolutely amazing hotel with very courteous kind and helpful staff. Nicholas was ever so helpful for making our stay so enjoyable.

Nice hotel in a great area for hiking

I have felt most relaxed out of all the holidays I have done in my life and so many hotels and Crusie’s that I have stayed in . Beatus Resort is Magical.

Wonderful place of hapiness and kind fullness

A simply spectacular stay, we loved every minute of this unforgettable holiday. The staff and overall hospitality here are spectacular and we will absolutely be returning for a future family vacation

Wonderful resort with amazing views, friendly staff, and great vacation experience!

It was a very positive experience and all the staff were professional, fast, courteous, solution-oriented and nice. Some problem med language since we're not speaking german. the only thing mayby can be that english menue would have been appreciated.

Thank you for everything, that was a Great stay !

Wir hatten einen wirklich wunderbaren Aufenthalt im La Rocca. Bereits der herzliche Empfang und die aussergewöhnlich freundliche Art aller Mitarbeitenden haben uns nachhaltig beeindruckt und uns vom ersten Moment an das Gefühl gegeben, herzlich willkommen zu sein. Die angenehme Atmosphäre, die gelebte Gastfreundschaft und der aufmerksame Service haben unseren Aufenthalt zu einem besonderen Erlebnis gemacht. Wir freuen uns bereits heute auf unseren nächsten Besuch bei Ihnen und möchten uns herzlich für die schöne Zeit bedanken.

As a continuous guest for many, many years, with family and friends, we can not be more impressed and satisfied by the stay at Grischa.

This is our anniversary hotel and we want to renew it every year! This time was our second year in a row, and we were as pleased as the first time.

We had a perfect stay with 3 adults. Helpful staff and the beach at the lake was great. Breakfast and dinner options were a lot. But they are not cheap but high quality.

Fantastic, best in class experience with Swiss highest level hospitality in a dream environment

A wonderful relaxing holiday - as always !!. We look forward to our next visit already

One of if not the best hotel we have ever stayed.

Excellent consistently superb

We are very grateful for very special treatment. We have booked junior suite apartment, but due to the request or the Herbrechtsmeier family (you often guest) we were located in Villa Olivo. Thank you very much. It was very nice to spend our anniversary in such a special place.

Heaven on earth

Wir hatten einen super tollen Aufenthalt, die Lage ist wirklich etwas ganz besonderes am Luganer See. Wir kommen wieder. Herzlichen Dank

This is a hotel loved by all my family and a place where everyone relaxes. Whenever we leave, we look forward to returning.

This is a special place, a haven of peace and relaxation. The staff go to a lot of trouble to ensure you have a fantastic experience.

Great family hotel with lots of activities for children and nice relaxing time for adults!

Great service and view. I love the activities. The indoor pool is very warm and it’s not possible to swim.

Great hotel, amazing and friendly staff

The beauty and impeccable care of the Hotel area, and the utmost care attention provided by the staff created the perfect place to stay.

The Ermitage is an ideal location to stay, especially for a short break, as it allows one to relax and unwind and recharge batteries. One is made to feel special by a very attentive staff where nothing is too much trouble. We will be back. Thank you

We really loved our staff, we found it as one of our favourite places to stay

I love this hotel:)

Parco San Marco is just magical! It is hard to find the words to describe this little slice of heaven.The location and views are absolutely spectacular but truly it is the incredible staff that make this place extra special!!

The hotel and their staff were helpful friendly and welcoming, met all of our needs at all times, they met any question with a smile and an answer and i couldn't thank them enough for the experience we have had at the hotel. Thank you all.

Nice hotel and peaceful environment

Thank you, all Ermitage team, for creating the outstanding atmosphere, my sanctuary, that renews my life energy and inner peace. Thank you, the management, for having chosen excellent professional team members that add value to your property.

Great resort for a family holiday. Beautiful setting, well maintained facilities, friendly and competent staff and lots of activities.

One of happiest and most memorable holidays to date, thanks in no small part to this wonderful hotel! We felt we had one of the best rooms in the hotel (on the 2nd floor with a large balcony looking towards the beautiful valley and mountains beyond), and the room provided everything we needed. The bed was particularly large and comfortable and had no end board (important for me, being 6’3”!). We took half board, and the food was of a consistently high quality. We particularly loved the salad buffet bar which was perfectly fresh every day and had such a wide range of salads to choose from. The main meal options were great too, and as a vegetarian, there was one option that changed each day. The desserts were generally great, although they did like putting savoury pea shoots on almost all of them which didn’t really work with the taste of the desserts! A very small point though … The spa was incredible and it became our daily routine to get back to the hotel around 4pm and then have ~2 hours using the whirlpool, saunas, relaxation room and the sun loungers / parasols in the outdoor relaxation garden which felt so calm and peaceful. The facilities were very well maintained, with everything except one water jet mode of the outdoor whirlpool working perfectly — we were surprised that the spa was renovated / installed in 2006, it felt much newer. The staff were always very friendly and helpful, which contributed to a very relaxed weeks stay. A little piece of paradise! If I had to find faults, as non smokers, we found it horrible when cigarette smoke from nearby balconies drifted into our bedroom, especially at night when we had the door / window open. That leads me to another point — there is no air conditioning (only heating). We arrived when it was 37degC in Zurich (and around 30degC in Stoos), and our room was 27degC and there was no fan! Hence not leaving the door open wasn’t really an option … personally I feel a ‘wellness’ hotel shouldn’t allow smoking anywhere near their premises, as in the summer with all the windows / doors open in the hotel, you didn’t have to go far before you could smell smoke. Fortunately it cooled down during the week we were staying and our bedroom ended up around 21degC (and that is after leaving the balcony door open 24/7) so we could finally sleep more easily. If you’re visiting in the hot summer, bring your own fan!

Great hotel and staff!

Still the most hospitable and generous hotel I have ever stayed in, which keeps me coming back as well as introducing the experience to friends and family

A wonderful hotel for the whole family, especially for those who enjoy peace and quiet, beautiful lakes, and outdoor activities.

in all respects values offered by the hotel remain unchanging over 40 years despite the growth of the business, which we find so attractive

Excellent hotel in a great location opposite the train station, bus stops, a large Coop store and pastoral silence. On hot days you can take the bus to a public pool next to the congress center and beat the heat. You can purchase a daily cable car ticket and enjoy a huge variety of cable cars for CHF 20. The breakfast is excellent, especially when made with fresh and excellent ingredients. Nice staff and large, comfortable rooms.

Great experience, beyond our expectations for our family trip

A fabulous hotel with a stunning location, a range of activities for all ages. Spacious and airy rooms with beautiful views. Friendly, attentive staff. We would recommend to friends and family and we will definitely be back again!

pleasantly surprised.

Impressive hotel and lake view

We were traveling over to Italy for a wedding and wanted to extend our trip sever extra days. We were looking for something a little more secluded and private and stumbled across Aria. It almost seemed to good to be true. We do quite a bit of traveling each year but wanted something more relaxing and quieter. This placed checked every box. From the minute you arrive until checkout, the staff is extremely accommodating and attentive, the place had the perfect atmosphere we were looking for and the spa topped it off with their pool and amenities. We are looking forward to booking another trip back soon!